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Troubleshooting
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Printing Issues
Error “error while opening virtual channel”
Antivirus exclusions for Print Servers – to correct slow printing
Windows Photo Viewer shows different printer preferences
Blank pages are being printed
After updating to Mac OS Sierra (10.12) you are unable to print via ICA
View All 18
Mapping Issues
Duplicate printers map
Local printer mapping fails
Horizon Client and TP Client installed on same machine
Error: “No suitable client protocol found”
Local printers do not map in session
View All 12
Licensing Issues
Error “No valid license found”
Authentication fails using PowerShell
Automatic licensing not working
License Key is missing a Registration Key
Timeout while synchronization
View All 5
Installer Issues
Installer error “Runtime Error!”
View All 1
Important Announcements
12/13/21 – Important notes about the zero-day vulnerability (Log4Shell)
View All 1
GUI Issues
Import of User failed
Control Panel does not open
GUI is blank
License Server 10.6 – Cortado Management GUI shows white/blank page without graphic
Logon to ThinPrint Management Console fails
View All 17
Font & Formatting Issues
Blank Pages
Font issues when printing from Internet Explorer 9
Issues with Zebra and SATO label printer
Letters are replaced with squares
Printouts shows overlapped text or missing elements
View All 5
Driver Issues
Tray list is blank
Error “Printer settings could not be saved. This operation is not supported.”
Error codes for Fuji Xerox Printers (C5570, C4470, C3370, C3371, C2270)
Print Spooler crashes randomly
Print Jobs vanish
View All 9
Printing and Printer mapping Issues after Windows Update
11673 views
April 8, 2020
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