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Driver Issues

Support Center/Knowledge Base/Troubleshooting/Driver Issues

Print Spooler crashes randomly

1607 views 5

Problem

The print spooler crashes randomly on the print server causing the print jobs to not print.

Cause

Depending on the print data, several HP UPD PCL driver versions, starting with version 6.2.0 (61.185.01.20412) from February 2016 and up to version 6.6.5 (61.220.01.23510) from September 2018, are responsible for causing spooler crashes in a ThinPrint environment.

Applies to product

All ThinPrint products

Solution

This behavior is corrected with HP UPD PCL Version 6.7. If you have problems with HP UPD drivers crashing the print server spooler, please update the HP driver to current version 6.7.

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Tags:Issue_CrashIssue_No Printout

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Driver Issues
  • PrintBRM fails to restore print queues…Error 0x800706d9
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  • Empty paper source trays with Konica/Minolta UPD
  • “Unable to install printer. The print processor does not exist.” error when manually adding ThinPrint Output Gateway template
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