Problem:
You receive an error message “timeout” while running a synchronization in 10.6. FR1. Most likely you observe this issue in larger customer environments with 1000+ users.
Cause:
By default there is a timeout of 90 seconds defined 10.6. FR1.
If the synchronization process takes longer than the specified time, then it will result in the error message stated above.
Workaround:
You can work around that issue by modifying the following value in ADSync.js from 9e4 (90 sec) to 9e5 (900sec / 15min). (C:\Program Files\ThinPrint License Server\WebApps\fm\CPAspects\ADSync.js)
[…]$.ajax({url:n+ADSyncAspect.getUrl()+”/TP/SyncAdamWithAD”,timeout:9e4, type:i,traditional:t,success:function(n){n.Success?[ …]
Solution:
You can also download this predefined ADSync.js where the timeout has been set to 15min.
- Copy ADSync.js to %PROGRAMFILES%\ThinPrint License Server\WebApps\fm\CPAspects\ADSync.js
- Restart IIS or recycle the IIS ApplicationPool “ThinPrint Administration Framework“
