• Products
  • Solutions
  • Partners
  • Resources
  • Support
  • Download
  • Buy Now
  • Products
  • Solutions
  • Partners
  • Resources
  • Support
  • Download
  • Buy Now

GUI Issues

Support Center/Knowledge Base/Troubleshooting/GUI Issues

Control Panel does not open

246 views 0

Problem

When opening the control panel in the ThinPrint Management Console it just spins and never opens.

Cause

Permissions issue either on the folder C:\Program Files\ThinPrint License Server\WebApps\um or in IIS.

Applies to product

ThinPrint License Server 10+

Solution

1. The account which is logged into the console should have local admin/domain user permissions.

2. The folder C:\Program Files\ThinPrint License Server\WebApps\um should have full permissions for that user account.

3. ASP.net impersonation should be disabled in the Thinprint website.

4. Restart IIS services and try open the control panel again.

Previous Page
Next Page
Tags:Issue_GUI

Was this helpful?

Yes 1 No
Related Articles
  • Importing a user gives error “No valid security identifier (sid)”
  • Personal Printing 4.0 Jobviewer login failed
  • Management console: page takes too long to load
  • Error “WMI invalid data”
  • ThinPrint Client GUI is blank

GUI Issues
  • Importing a user gives error “No valid security identifier (sid)”
  • Personal Printing 4.0 Jobviewer login failed
  • Management console: page takes too long to load
  • Error “WMI invalid data”
  • ThinPrint Client GUI is blank
View All 17
Support Resources
  • Manuals & Guides
  • How To
  • FAQ
  • Troubleshooting
  • Supported Devices
  • Supported Versions

Request Support

Change Language
  • ENEN
  • DEDE
About ThinPrint
  • About Us
  • News Center
  • Press Room
  • Events & Webinars
  • Careers
  • Contact Us
Also Visit
ThinPrint Homepage
Products, services, and company information

ThinPrint Blog
Insights, expertise and ideas on printing

ezeep by ThinPrint Cloud Services
Enjoy the Ease of Cloud Managed Printing

Cortado Holding
ThinPrint is a 100% subsidiary of Cortado Holding
Contact Us
From the Americas: +1 303 487 1302
Mon – Fri from 11 a.m. to 7 p.m. (EST)/
8 a.m. to 4 p.m. (PST).

From the Asia Pacific Area: +61 2 8079 2989
Mon – Fri from 8.30 a.m. to 5.30 p.m. (AEST).
Support available in English only.

From all other areas: +49 30 39 49 31 0
Mon – Fri from 9 a.m. to 5 p.m. (CET).
Support available in English & German.

Or use our contact form »
  • © ThinPrint 2022 | Legal Notes & Data Protection