Problem:
When importing a user in the ThinPrint Management Console, it errors :
External Error. No valid security identifier (sid) passed to tpUser (Code 00000000)
In the event viewer, the following error in detail:
Level: Error
Date: Tuesday, February 4, 2020
Module: CCSAdminUserManagement
Description:
The description for Event ID ‘0’ in Source ‘CCSAdminUserManagement’ cannot be found. The local computer may not have the necessary registry information or message DLL files to display the message, or you may not have permission to access them. The following information is part of the event:’4092 46 CCSAdminUserManagement.ThinPrintController: System.Exception: No valid security identifier (sid) passed to tpUser. at Cortado.Common.Management.User.TpUser.a(String A_0, Adam A_1) at Cortado.Common.Management.User.User_ThinPrintManagement.a(List`1 A_0, String A_1, HttpResponseBase A_2) at Cortado.Common.Management.User.User_ThinPrintManagement.ImportOUGroup(String groupPathOU, HttpResponseBase httpResponseBase) at CCSAdminUserManagement.Controllers.ThinPrintController.ImportOUGroup(String groupPathOU)’
Cause:
Hitting the next-button in dialog, the current page is moved by 680 pixels to the left and becomes hidden. This page says there and it’s functionality is still available, but as it is hidden, the user can’t interact with it.
Applies:
ThinPrint License Server 10+
Solution:
When using screen resolutions wider than 2000 pixels, do not run the Thinprint Management Console in a full screen Internet Browser.