Problem:
The ThinPrint Engine snap-ins do not load, errors indicate WMI data corrupted.
Cause:
If the WMI repository is damaged it will rebuild itself. In this case WMI data for applications that have AutoRecover-ready modules will be recovered. The ThinPrint Engine modules are not auto-recoverable and therefore you see the snap-ins are “broken” with WMI errors.
Applies to:
All ThinPrint versions
Workaround:
To get the ThinPrint snap-ins working again a manual repair of the Engine will register the ThinPrint namespace in WMI.
Solution:
For version 10.6 and up, we have an auto-recovery script that you can run immediately after doing the Workaround (above). Please contact a ThinPrint Support Technician to gain access to this script and receive additional information about it.