Mapping Issues

Problem:
Local printers are not mapping within a session. The error indicates “No template found”. 

Cause:
The session host is missing the ThinPrint printer template (_#Thinprint Output Gateway printer)

Solution:
Recreate the printer template as follows:

1. From within the Windows “Devices and Printers” console choose “Add Printer”
2. Windows will search for an existing printer – select “The printer that I want isn’t listed.”
3. Select “Add a local printer or network printer manually” and click “Next”
4. Select “Use an existing port” and choose the “ThinPort (ThinPrint port)”
5. In the list of printers, select “ThinPrint” under Manufacturers and then select the “TP Output Gatway” under Printer and click “Next.”
6. Select “Replace existing driver” and click “Next.”
7. Be sure to add the _# in FRONT of the printer name so it appears like this: _#TP Output Gateway (this is how ThinPrint knows this is a ThinPrint “template”)
8. Once the printer has been created, open the “Printer Properties” dialogue for the TPOG and click on the “Security” tab.
9. Add the SYSTEM account and give it full privileges.
10. Remove the “Everyone” group if it exists (this ensures users don’t see each others printers).  Click “OK” when you’re finished modifying the Security.
11. Now that the template has been recreated, open the ThinPrint Configuration (Engine) and replace the existing template in the “Dynamic Printer Matrix” table with this new template.