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Printing Issues

Support Center/Knowledge Base/Troubleshooting/Printing Issues

Excel print job in A3 results in A4 scaled printout on an A3 sheet

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Problem:
Customers report about issues when printing A3 on their Sharp printers through ThinPrint, the A3 print job is scaled to A4 but printed on an A3 sheet. Known are printer models MX-2610N, MX-2614N and MX-4112N.

Cause:
Unknown

Workaround:
Downgrade to a Sharp printer driver version before v 10. See artice Revert to older printer driver versions to downgrade printer drivers.

 

 

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