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Printing Issues

Support Center/Knowledge Base/Troubleshooting/Printing Issues

Print Spooler Crashes

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Problem:
Jobs will not print. The spooler crashes and event viewer shows error:

Error-Event:
Faulting application name: spoolsv.exe, version: 6.1.7601.17777, time stamp: 0x4f35fc1d
Faulting module name: wsdapi.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ca31

Cause:
The wsdapi.dll is responsible for WSD Ports. We recommend to use only TCP/IP ports. However this issue also occurs when there is just a WSD port existent without really being in use.

Applies to:

ThinPrint Engine (any version)

Solution:
Switch over to TCP/IP ports.

Delete the WSD ports by attaching a “dummy” printer to it and then delete the printer. This will cause the WSD port to also be deleted.

 

 

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Tags:Issue_CrashIssue_ErrorsIssue_PerformanceIssue_Ports

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