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Printing Issues

Support Center/Knowledge Base/Troubleshooting/Printing Issues

Print jobs get stuck in printer queues

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Problem:
When printing to printers with V-Layer feature the print job get’s stuck in status “spooling”.

Cause:
Tracking / Job statistics is enabled but not configured.

In Event Viewer a message was posted “TPTrackSvc: Database connection failure detected, connection process suspended…”

Applies to:

ThinPrint Engine (any version)

Solution:
Disable/ Tracking and set Job statistics update speed to “off”. Go to the ThinPrint Engine Configuration -> Tracking set to OFF

 

 

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Tags:issueIssue_HangIssue_No PrintoutIssue_Performance

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