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GUI Issues

Support Center/Knowledge Base/Troubleshooting/GUI Issues

Management Console shows spinning icon but never opens

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Problem:
When opening ThinPrint Management Console, the “control panel” shows spinning icon but never opens (see image below).

Cause:
Permissions issue either on the folder “C:\Program Files\ThinPrint License Server\WebApps\um” or in IIS.

Solution:

  1. The account which is logged into the console should have local admin/domain user permissions
  2. The folder “C:\Program Files\ThinPrint License Server\WebApps\um” should have full permissions for that user account
  3. ASP.net impersonation should be disabled in the Thinprint website (see image below).

4. Restart IIS services and try opening the Management Console again.

 

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Tags:Issue_AuthenticationIssue_GUIIssue_Management Console

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