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Printing Issues

Support Center/Knowledge Base/Troubleshooting/Printing Issues

RDP session (mstsc.exe) crashes when printing

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Problem:
When printing from within an RDP session (mstsc.exe) the user experiences the session crashing on the workstation.

Cause:
This is a known issue with the label printer driver SNBC BTP-m300 v.1.03 – the driver has issues printing through 64-bit applications.   The user may also experience session crashes even when not printing via ThinPrint printers.

Workaround:
Use a different driver that is compatible to the printer model.

 

 

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Tags:issueIssue_CrashIssue_Printer Drivers

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