To perform a software update, the following preconditions must be met:
- the license must have a current update subscription available (see below)
- the subscription key must have been entered in License Manager (see the section Initial installation of the subscription key).
If these conditions have been met, run the installation program Setup.exe for the respective software. Please read also Updating to ThinPrint 10 or higher.
A valid update subscription authorizes the use of the latest software versions, without needing to purchase new licenses. You can get an overview of the validity period of your licenses in Enterprise Portal (for example, in Customer View) under Service Runtime..
A yellow exclamation point will appear before expiration next to the green icon of the license key in License Manager.
If you have annual license, you can perform a software update within the validity period of the license. On expiry of the one-year validity period, a new annual license can be asked for in Enterprise Portal. You can request an offer to be sent to you by clicking on the button (arrow in screenshot before previous one).
License keys that are not ordered on the basis of the Annual License Model usually contain a 12 months update subscription if purchased. Software updates can be performed within this period. To extend the validity period, you can request a non-binding offer to be sent to you by clicking on the button (arrow in Illus. before previous). The update subscription can be renewed at any time during subscription period. At that time you can take advantage of the Early Bird Special, at a reduced update price.
If your subscription has already expired, then you still have six months during which to extend your update entitlement, using the Update Service. If the update entitlement has not been renewed six months after the expiration of the update subscription, no further update service is possible.
Note! Even if the update subscription is renewed very early, the next subscription period of course first begins after the last period has expired.
Initial installation of the subscription key
In order to successfully complete a software update, you must enter in the License Manager your valid subscription key (an X is in the third block). You can find the subscription key in Enterprise Portal (for example, in Customer View) under Subscription Key.
- Enter a subscription key together with the activation key under Activate and confirm with OK (next screenshot). Then click on the activated license key in License Manager on the left (screenshot after the next one). The subscription key is automatically activated. You can now update your software released within subscription period.
Use Add Subscription Key in a license key’s context menu to enter subscription keys later.