What is the Enterprise Portal?
The Enterprise Portal is a web portal, with which ThinPrint customers and distributors can obtain a convenient overview of licenses they have either purchased or sold.
It provides data on the status, on service entitlements as well as on the (service) runtime of individual licenses. The Enterprise Portal also provides access to the latest software versions of ThinPrint or Personal Printing product lines. In addition, the portal can be used for the following service features:
- software activation
- support requests
- requests for non-binding offers for Update and Support Services
- retrieving free license keys under the Annual Licensing (ALM) and service provider models
- destruction of redundant licenses
Note: Please also refer to the section Renewal of license subscription.
The service offered in the Enterprise Portal differs according to user groups.
A distinction is made between the following user groups:
End customer (user) of ThinPrint or Personal Printing software licenses
External service provider who manages licenses and services on behalf of end customers
ThinPrint contract partner who uses ThinPrint licenses to offer cloud services for a fee
Dealer who sells ThinPrint licenses to end customers
Wholesaler who sells ThinPrint licenses to resellers
Official ThinPrint channel or OEM partner
The various service features of the Enterprise Portal are provided via so-called views. A Customer View, for example, comprises different features to a Reseller View. A company can have multiple views. For example, a reseller who both sells licenses, as well as having a service provider contract with ThinPrint, receives the Reseller View and the Service Provider View. End customers usually receive only the Customer View, which contains the greatest range of features and services.
Views can be selected in the portal’s upper left menu list:
In the example shown (Illus. above) the user has access to both the Reseller View and the Customer View. The blue arrow indicates that the Reseller View is currently open. Depending on which view is clicked on, different features (Actions buttons) will be available.
For example, the Reseller View selected in the Illus. above, offers fewer features (Actions buttons) than the Customer View.
The following table shows the features available in the different views when active:
|Customer||System Integrator||Service Provider||Reseller||Distributor||Partner|
|Request non-binding service offers||√||√||√||√||√||–|
|Retrieve additional free license keys||√1||√1||√||–||–||–|
1. provided Annual License Model licenses were purchased