Creating TPDU report
and sending it to ThinPrint

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Note! The ThinPrint Diagnostic Utility requires administrator rights to be able to retrieve the necessary data from the system. Therefore, run the TPDU always with administrator rights.

Generating the report

  • Select File→ Save Report As in the TPDU console.
generating the TPDU report

generating the TPDU report

  • Click on Save to save the report in .mht format.
saving the TPDU report

saving the TPDU report

Sending the report to ThinPrint

  • You can generate a support request on the ThinPrint website. This offers the option to upload the report as an attachment.
  • Alternatively, you can send the report as an e-mail attachment to: support@thinprint.com

See also Save account information in a report.

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