Creating TPDU report

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Note! The ThinPrint Diagnostic Utility requires administrator rights to be able to retrieve the necessary data from the system. Therefore, preferably run the TPDU with administrator permissions.

Generating the report

  • Select File→ Save Report As in the TPDU console.

  • Click on Save to save the report in .mht format.

Sending the report to ThinPrint

  • You can generate a support request on the ThinPrint website. This offers the option to upload the report as an attachment.
  • Alternatively, you can send the report as an e-mail attachment to: [email protected]

See also Save account information in a report and Collecting support information.

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