Note! The ThinPrint Diagnostic Utility requires administrator rights to be able to retrieve the necessary data from the system. Therefore, run the TPDU always with administrator rights.
Generating the report
- Select File→ Save Report As in the TPDU console.
- Click on Save to save the report in .mht format.
Sending the report to ThinPrint
- You can generate a support request on the ThinPrint website. This offers the option to upload the report as an attachment.
- Alternatively, you can send the report as an e-mail attachment to: firstname.lastname@example.org
See also Save account information in a report.