Quickstart with ThinPrint Diagnostic Utility

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The ThinPrint Diagnostic Utility (TPDU) is an add-on component for a range of ThinPrint products. It provides a diverse range of information about installed ThinPrint and Personal Printing components. For support purposes, with a few easy steps you can, for example, generate TPDU reports and also enable logging for individual components.

Technical requirements

  • Windows 10, 8.1, 8, 7, Vista, XP
  • Windows Server 2019, 2016, 2012 R2, 2012, 2008 R2, 2008, 2003
  • Microsoft .NET Framework 4.5

Version 1.3.22. or older:

  • Microsoft .NET Framework 3.5 SP1

Downloading TPDU installer

You can download the ThinPrint Diagnostic Utility from the following address:


You will find two installation versions there:

  • Web Installer
    (at start up, automatically checks online for available updates and offers to install them)
  • Standalone
    (provides no update option; recommended for single use and for computers with no internet connection)

Installing TPDU

  • Start the Setup.exe installation routine as an administrator.
  • Confirm the publisher – either Cortado AG or ThinPrint GmbH – by clicking on Run.
confirming the publisher

confirming the publisher

  • Click on Install to start the actual installation.

Following the installation, the TPDU console opens automatically and immediately runs a scan to collect the necessary data from the local computer. (Later, you can locate the console in the Start menu as ThinPrint Diagnostic Utility.)

Note! The ThinPrint Diagnostic Utility requires administrator rights to be able to retrieve the necessary data from the system. Therefore, run the TPDU always with administrator rights.

  • You can rerun the scan at any time, using the F5 button or by calling up File→ Re-scan.


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