Troubleshooting – Connection Service

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Here’s a short list of common issues regarding the ThinPrint Connection Service and tips to solve them.
  • If the installer detects that on of both default TCP ports 4000 or 4001 is already used by another program, it assigns the next free TCP port automatically – thus normally 4002. In this case the ThinPrint Ports which are used for printing must also use this TCP port. This also applies to the Management Center as well as to the Management Services.

 

  • If you have configured the ThinPrint Client Service Windows (= client installa­tion as a Windows service) for connecting to the Connection Service:
    • When you try to start the Windows service TP Client Service Windows, you receive the following error message: “The TP Client Service Windows service on Local Computer started and then stopped. Some services stop automati­cally if they are not in use by other services or programs.” the TCP port, the client ID, or the authentication key for connecting to the Connection Service may be incorrect or missing.
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